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Photoshop 2020, how to fix all the problems, find missing things in the update


Photoshop 2020 update trouble shooting guide

I’ve read the comments. Some people having missing tools and they are saying, “Where are the presets, what happened to my plugins? Why does Photoshop crash when I add a gradient?”

I created this video to address all the concerns and fix every issues that I have hear about. Relax, it’s usually just something simple 🙂

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Photoshop 2020 Problems and Solutions

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PHOTOSHOP 2020 SUPERGUIDE

 

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Great see you here at the CAFE

Colin

 

 


56 responses to “Photoshop 2020, how to fix all the problems, find missing things in the update”

  1. OK, so based on your recommendation I installed 21.0.1 (I had already installed 21.0 twice and uninstalled it twice). I see that there is one thing they definitely have not fixed: the darn thing is so slow to load, I fully expect to celebrate another birthday (just had one) before this thing opens!

    This is NOT workable. It should not take this long to open a program that is supposed to be “the best in the world.”

    Ugh. Not going to uninstall it yet, but I certainly have no plans to use it…..IF indeed it will ever open (and I have a high-end system, too.) Boo, hiss.

    But I do appreciate your tutorial. That did help me a bit – IF it will ever open.

  2. Something I encountered: It seems that the multiple layer selection feature isn’t working as before. Before to select multiple layers in the layer panel, I’d press either shift or ctrl, select the layers to group or whatever. But, with PS2020, this feature isn’t working. Has the method for selecting multiple layers in the layers panel changed? Might be able to select a couple layers, but then the layers style panel pops open and layers already selected are no longer selected. Ugh!! Suggestions?

  3. When I updated to 2020, I decided not to keep 2019. Now 2020 is freezing up dozens of times a day and all I want to do is get my older version back. Does PS have a way for us to do this ? I haven’t found it if they do.
    Also, I open an image and I want to have the original fade to transparent so an underlying image appears. I can’t seem to do that in 2020 either.

  4. If we want to retain Ps CC 2019 (I can’t afford to lose my plugins…) how do we ensure that our current setup for Ps CC 2019 won’t go away? Is there a setting or something we have to explicitly do? Or does a question come up asking if we want to retain our older version when we hit “update” for Ps CC 2020?

  5. I updated the 2020 version, Lightroom, ACR and Photoshop but it still shows 2019 and none of the 2020 is installed. I check for updates and it says latest version installed.

  6. Hello Colin, In my new Photoshop 2020 I can’t see any words like File, Edit…. and the names of the panels like Layers , Gradients….I also can’t see x to close something. I can see the black bar but there are no words or signes on it.
    In fact, I can not work with this Photoshop.
    Many greetings
    Chris

  7. Colin, I noticed you have some impressive rings on your hand. Are you a service academy grad.(?), a national champion in football/basketball(?), member of super bowl winner(?) or just a collector? My curiosity is overwhelming!

  8. Colin, apologies! I had just gotten an email from another site that had a commentator with multiple rings and thought that I was asking him the above question. But also had you on in the background and message went to you. I was a Trump wiki moment. Whoops

  9. When I selected “Edit Toolbar” to add the missing Object Select tool, I found that it already existed in the left-hand pane even though it could not be seen elsewhere. I moved it from the left pane to the right, then back to the left pane and selected “Done”, at which point the tool became available.

  10. Hi Colin , a problem I’ve had for a while now, when I open Liquify everything comes onto the screen but I
    it will not allow any of the features to work ie eyes lips nose ,the little tabs wont move off of zero ,but the brushes section works . I get a message informing me the graphic processor needs to be clicked for advanced ,and it is but still no movement. 6 months ago all was working well then it just suddenly stopped , I haven’t made any changes to my system and run Photoshop cc2019, any advice would be most welcome.

  11. Hello Colin

    Suddenly my Wacom tablet is not resizing the brushes with click-and-drag, but is only bringing up the eyedropper tool. Is there a fix for this? Am I the only one experiencing this?

  12. Two problems – select and mask are grayed out at the top, even though I have checked activated object selection tool. The other problem is, along the top, the selection is set to ‘square’ but when I draw around the subject, it is a weird shape and doesn’t grab the subject like the instructions for the tool says it will.

  13. Hi Colin,
    I use Bridge all the time to make contact sheets in Photoshop. I select the images then select TOOLS>PHOTOSHOP>CONTACT SHEET and all my options appear. Where it says SOURCE IMAGES it would give the number of images I selected (i Photoshop 2019) Now it does all that (in 2020) except it says IMAGES SELECTED 0. I’ve Googled for an hour trying to find out how to fix this but to no avail. Hopefully, you have the answer. Thanks

  14. The first upgrade to 2020 was incredible. The second one, not so much. I use the content aware fill feature constantly – nearly everyday for the different sizes of art I have to produce. Sometimes I fill a selected area and sometimes I fill an empty area. I am unable to fill an empty area across the side or top of a photo!! Arghhhhh! I’ve been reading and watching tuts now for 90 minutes and can’t find a fix. Any ideas?

  15. Hello Colin. Thanks for all the information you give. I’m following your’ turning a photo to a watercolor youtube closely at the moment. I am fairly new to Photoshop, but I’m stuck on something that should be really easy and that is grouping layers. I actually did it earlier, following your ctrl G tip, but then went back to do other edits and now I can’t make any of the ways to group layers.
    As a last resort, I saved my work and opened my file in a different photoshop 2020, only to find that it had indeed grouped behind the scenes, but had made my 4 files into 2 separate groups. If you have any idea as to how I can unravel the problem, I would love to hear it. I hesitate to move onto adding a layer mask, when I haven’t completed the step before.

  16. Hi Colin, great videos. I am a beginner and have 2020 but when I input the ctrl t, then perspective to a service to make a wall, the squares in the corners move together when they did not another version. can you help me?

  17. Hello Colin:
    Thank you for your great tutorials. I just upgraded/installed Photoshop CC 2020 and Lightroom. In Lightroom the options to edit in photoshop are grayed out. Can you help?

  18. Any idea at all why 2020 is so buggy, slow and freezes? searched many forums including adobe and can’t find the answer. Rest preferences, purged cache etc but still no joy. Great updates and software but for now I can’t use them due to these issues. Any help appreciated before I reinstall 2019

  19. As of Decebmer 1, 2019 – version 2020 runs like absolute dog sh!t… I mean it is completely unusable utter garbage. Running a 2016 Macbook Pro 15 touchbar with 16GB and about a TB of free drive space. File saves takes 4-5 minutes or more – works instantly in 2018, Crop tool freezes, masks freeze, raw filter freezes, nearly everything I attempt to do in 2020 creates the pinwheel of death for 2-5 minutes or more. DONE. I opened the same file in 2018 and everything works flawlessly and instantly. Saves take a couple seconds. No tool causes hang for more than a few seconds. Not sure what they “improved” but 2020 is total trash as far as I can tell. Until they get this POS working I’ll stick with 2018.

  20. I open up Photoshop 2020. And when I get to the page that shows all the images I have recently worked on the tool bar is all ready there. The one that contains brush, eraser, etc. Why is it showing in advance of the rest of the workspace. Oh and how do I merge down/up. In 2019, it was always right click when selecting the layer. Colin, only you will have these answers. Thanks in advance.

  21. I copy + paste quite a bit of vector images into Photoshop, and since upgrading to 2020 the images are very pixelated & rough around the edges. It doesn’t matter if I bring them in as pixels or smart objects, it is ruined all the same. Any thoughts?

    • I saw this too, I figured out a workaround – I opened the images in Illustrator, then cut and pated them into Photoshop and they were nice an smooth. A new update came out today, let me know if it fixes the issue.

  22. When will they EVER fix the ‘crash on printing’ bug???

    Printing always worked fine for me from CS5 to cc2019, but 2020 is terrible. It works for a while then bombs out at random times whenever I try to open the Print dialogue. It also does not remember document Print preferences.

    The ‘best solution,’ according to some nutter on the Adobe forums, is to Reset Preferences every time it happens. WTF?! Every time you reset Preferences you have to re-enter all of your personalised settings and reload all presets. You also lose the entire list of recently opened documents. This is not a **FIX** at all.

    No wonder Affinity is gaining so much populariry.

  23. Hi Colin,
    thanks for your great videos – been following you for many years now!
    So I have done as you recommended: reset preferences and allowed for legacy compositing.
    am on version 21.0.1. PS crashes when using lightning effects via smart filters.
    But the main problem is the EXTRAORDINARY file sizes when saved. It’s blowing my hard disk!
    looked up on photoshop forum and it seems am not the only one with this issue.
    Have y come across it? Any solution?
    Thanks

  24. when I got to “save as” a file and select photoshop pdf – it now defaults to “as a copy”. I have to un-check it every time – it didnt do that before – is there anyway to fix that and permanently un-check it?

  25. My “Command R” keyboard command does not bring up my Rulers anymore, instead, Siri starts reciting percentages. How can I restore “Command R” so that my rulers show up.

  26. I run windows 7. My welcome screen does not show any pics or the Home, Lr Photos, Create New and Open buttons etc.
    Other items do not always work like the properties select tool,

  27. When I open photoshop 2020 my screen is blank. No anything. No home screen. When I go to new, nothing happens. Just blank screen. The only way I can work on it is to bridge my image from Lightroom and edit in photoshop and even then, if the file size is too big it freezes when I save.

  28. Hi

    I have been try ing to get my lighting effects filter to work.. I have the latest updated version of photoshop 2020…
    Adobe can’t seem to help.. they just keep saying i need a new graphics card.. I have Radeon Pro 580X 8 GB on my hard drive and i was told this is one of the top of the line cards for graphics…Do you have any suggestions how i might fix this? Adobe changed my preferences to the default and it still didn’t work. Thanks for your video.. It was great.. norm

  29. Hey Colin,
    I have left comments on 2 of your lens blur tutorials photoshop 2020. I can not get passed the step after making my background copy. I have taken a picture but do not know how or where to send it to you so you can see that the preview area in the filter shows only the checkers of the transparent background. As I was watching this video I went back into 2019 with the saved tif from 2020 and the filter works magnificently. This is of course Very inconvenient having to switch between the 2 versions. I did everything you said to do for all the other issues you touched on just in case it may work for my issue. didn’t work. Can you please help?

    • Its a known bug, which means that a fix will be on the way but… Go to preferences and choose Legacy Compositing, if that doesn’t work, go to preferences>performance and turn off GPU (advanced)

  30. Hello everyone,
    I am Photoshop CC 2020 user, and when i use my crop tools I don’t see any more content aware, it just vanished. how can i fix it?
    Thank´s

  31. I downloaded Creative Cloud for Windows 10 64 bit, but every time I try to install Photoshop, it stalls. It gets stuck at different percentages each time. Tried this on laptop and desktop computers and it’s the same thing. It can sit for an hour and never move beyond the percentage it was at before. Thanks!

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