Because browsers are all different and security settings are always changing, this can happen occasionally. Almost every time this happens, using a different browser fixes it. In the rare instance it happens on more than one browser, right-click and choose download. (We have never had a case where one of these 2 solutions didn’t work.)
If you are already on our mailing list, you don’t need to sign up again. You will see a direct download link near the bottom of each weekly newsletter. This will also give you access to updates in the vault and new goodies. If you haven’t signed up before, send us a support request and we will get you squared away. .
MAC USERS, PLEASE READ HERE
Q: My DVD won’t work in my DVD player
A: These are DVD ROMs and won’t work on a settop box. The DVDs are intended for playback on computers equipped with a DVD ROM only. The reason is that the quality is higher this way, unless we do HD DVD, but the technology is too new and it would limit the amount of people that can enjoy the training. Open the CD/DVD from your Computer and double click the file marked “Start.exe (Start on Mac)”. Everything will run from the interface that will load
Q: Can you walk me through the process?
A: Sure thing. Click here
Tip: On windows, use Firefox, On mac use Safari
Q: The program is downloded, but I can’t open the files.
A: Do you have winzip? or Winrar? These are standard programs that everyone uses to open compressed files. You can get free evaluation copies from winzip.com or https://www.rarlab.com/download.htm
The archive utility inside windows doesn’t support 3rd party products very well.
Q: I see things on the screen but there are no buttons to watch the videos.
A: Make sure your screen resolution is set to at least 1024 x 768 so you can see the whole screen.
Q: I never received the email for the download?
A: Please check your spam folder. This email is set right away and could get flagged as spam by accident. The link is also on your order confirmation page on the website
Q: I see the download page but no item has been downloaded
A: Please be patient. As this is a very large file this can take a long time to download, look for the status indicator at thee bottom of Internet Explorer to see the progress. (On mac you will see the download manager).
Q: The download is half done and appears to be doing nothing
A: Don’t disturb the download unless you receive an error message (Watch the top of the page in internet explorer). Depending on your connection speed a download could take as long as an hour or more! This is a very large file. It’s still a lot faster than waiting for the mail. I would suggest trying Firefox, its more reliable for downloads and is free at getfirefox.com
Q: I have an option to open or save the file, which do I choose?
A: You want to first save the file and then open it later. If you choose to open, if there is a download error, you will be unable to launch the movies
Q: It says that my download has expired or I have attempted to many downloads
Q: Why can’t I play any of the movies?
A: Make sure that you have unzipped the file. This download is a compressed file for faster download, you cannot launch the program within a compressed folder, you must first extract it to a folder or your desktop.
Q: How do I launch the tutorials?
A: Open up the downloaded folder and double click on the file that says start.exe (Or start on Mac). Don’t launch the _start.exe file, this does nothing.
If your issue isn’t resolved by these suggestions,
email customer support Please include:
Your Order number:
Platform .. ie MAC/WIN:
OS eg. OSX10.4, Win XP, XP SP2 etc:
Connection speed: Cable, DSL, Dialup (not recommened):
Your issue – Please include any error messages
We will work hard to resolve your issue as quickly as possible!
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