Have you purchased one of our awesome courses and need help downloading? NOTE: You need to download to a desktop or laptop computer, not your mobile device.
It doesn’t matter if you have just made your first purchase (yay, congrats!), or you have purchased in the past. This guide will help you download your course. Follow the steps in BOLD, if you have problems read the smaller print.
If you are looking for the VAULT access, the link is included near the bottom of every newsletter.
(Note: when you click on Customer Support, this is a different system than your PhotoshopCAFE account, so you will need make a different login for this). The reason we use the support ticket system is so that we can track all support and respond promptly and have access to your support history to help you better. Email isn’t very reliable for support and emails get lost and go to spam.)
a/ If you forgot your password, click Lost password. NOTE: If you don’t receive a reset password link, it’s very possible you don’t have an account yet. Just because you receive our emails, doesn’t mean you have an account.
b/ Many people check out as GUEST when making a purchase, this skips the account creating process, and you won’t have an account even though you made a purchase.
If a or b apply to use, please Click on register and create an account, it only takes a second. (Contact us at Support, tell use you were a guest, but now have an account and we will associate all your past purchases with your account – tracked by your email address.).
If you don’t see your courses, it’s because you either a/ Checked out as a guest (see step 2 details). OR you purchased a streaming version, which is on the PhotoshopCAFE Academy over here
If you still have any issues, please contact use at the support desk and we will get back to your promptly. Weekends and public holidays will take a little longer, we don’t outsource our support, so we keep regular office hours and we are based in California, PST.
Thanks for being a part of the CAFE
Colin
This site uses Akismet to reduce spam. Learn how your comment data is processed.
Hey, guys, how you doing? It’s been a while since we’ve sat down and we’ve had a chat. And everybody...
Leave a Reply