PhotoshopCAFE Help and FAQ
I am on the vault and it won’t let me download, I click the button and nothing happens.
Because browsers are all different and security settings are always changing, this can happen
occasionally. Almost every time this happens, using a different browser fixes it. In the
rare instance it happens on more than one browser, right-click and choose download. (We have
never had a case where one of these 2 solutions didn’t work.)
I get an error message when trying to sign up for the Vault
If you are already on our mailing list, you don’t need to sign up again. You will see a
direct download link near the bottom of each weekly newsletter. This will also give you
access to updates in the vault and new goodies. If you haven’t signed up before, send us a
support request and we will get you squared away. .
How do I log into my account and get my downloads?
Issues with MAC”start.app” is damaged…
MAC USERS, PLEASE READ HERE
My DVD won’t work in my DVD player
These are DVD ROMs and won’t work on a settop box. The DVDs are intended for playback on computers equipped with a DVD ROM only. The reason is that the quality is higher this way, unless we do HD DVD, but the technology is too new and it would limit the amount of people that can enjoy the training. Open the CD/DVD from your Computer and double click the file marked “Start.exe (Start on Mac)”. Everything will run from the interface that will load
Can you walk me through the process?
Sure thing. Click here
Tip: On windows, use Firefox, On mac use Safari
The program is downloded, but I can’t open the files.
Do you have winzip? or Winrar? These are standard programs that everyone uses to open compressed files. You can get free evaluation copies from winzip.com or https://www.rarlab.com/download.htm (This fixes 99% of DL Issues)
The archive utility inside windows doesn’t support 3rd party products very well.
I see things on the screen but there are no buttons to watch the videos.
Make sure your screen resolution is set to at least 1024 x 768 so you can see the whole screen.
I never received the email for the download?
Please check your spam folder. This email is set right away and could get flagged as spam by accident. The link is also on your order confirmation page on the website
I see the download page but no item has been downloaded
Please be patient. As this is a very large file this can take a long time to download, look for the status indicator at thee bottom of Internet Explorer to see the progress. (On mac you will see the download manager).
The download is half done and appears to be doing nothing
Don’t disturb the download unless you receive an error message (Watch the top of the page in internet explorer). Depending on your connection speed a download could take as long as an hour or more! This is a very large file. It’s still a lot faster than waiting for the mail. I would suggest trying Firefox, its more reliable for downloads and is free at getfirefox.com
I have an option to open or save the file, which do I choose?
You want to first save the file and then open it later. If you choose to open, if there is a download error, you will be unable to launch the movies
It says that my download has expired or I have attempted to many downloads
Please email customer support Installation
Why can’t I play any of the movies?
Make sure that you have unzipped the file. This download is a compressed file for faster download, you cannot launch the program within a compressed folder, you must first extract it to a folder or your desktop.
How do I launch the tutorials?
Open up the downloaded folder and double click on the file that says start.exe (Or start on Mac). Don’t launch the _start.exe file, this does nothing.
If your issue isn’t resolved by these suggestions,
email customer support Please include:
Your name:
Your Order number:
Item Ordered:
Platform .. ie MAC/WIN:
OS eg. OSX10.4, Win XP, XP SP2 etc:
Connection speed: Cable, DSL, Dialup (not recommened):
Your issue – Please include any error messages
We will work hard to resolve your issue as quickly as possible!
PhotoshopCAFE team.
If the solutions here don’t work, contact us. But please at least look at the walkthrough first. 99% of Technical issues are solved with this
I just ordered Wacom Tablet & Photoshop CC Video Download (order no 20069) and was charged for it twice. The order does show 2 items for the same download. I used the coupon code “youtubedrawing” to get 50% off the $39.99 price. Could you please correct this and send a credit to Paypal? Or would it be easier to cancel the order and try it again?
Hi Colin,
I was wondering if any of your tutorials would cover two specific problems I encounter with post-processing of HDR photography.
The first problem is “micro” ghosts, such as blades of grass swaying in the wind. I use Lightroom and Photoshop to merge the multiple exposures, but if the grass (or whatever) is far enough away that the movement is only a pixel or two, neither program detects the movement as ghosting. The result is a loss of detail in those areas compared to the original inputs.
My second question is, when Lightroom or Photoshop DO detect ghosts, is there any way to inform the software which of the original photos to prioritize? Lightroom, at least, seems to prefer the photo with the fastest shutter speed, which in some cases will be the “noisiest” photo due to underexposure.
Do you address these issues in any of your tutorials?
Thanks!
You can do that in Photoshop and I do cover it on my tutorials.
Please don’t leave your support requests in the comments, they can easily be missed.
Click on Customer Support at top of page, or even here to get support. https://photoshopcafe.zendesk.com/home
I sought help on 1st February but to date have not received a response. The question was “February 1, 2018 at 9:18 pm
When I try the out of frame tutorial.
I find that the Select > Modify is greyed out and therefore I cannot put a frame around the warped selection.
Any suggestions ?
Just watched your youtube channel’s clip on wacom hacks and would be eager to try. Alas, I’m having a slight impediment wacom could not help me with, maybe you can?
One of your obvious sounding hacks was to install the wacom driver – exactly my problem. Working on a Win7 64 bit platform I connect a cintiq 13. The old driver that cintiq shipped with let’s me have basic functionality but no pen pressure. All the drivers available on the wacom site end up not recognizing the tablet or generate pop-ups ‘driver not running’ or some such message.
I’m losing me marbles over this. had an de-install/re-install feast without successs. and via the phone to wacom we got it working for a few seconds with the latest driver, but I had to restart the pc and was promptly back to square one.
please, please, I hope you have an idea on how to fix this for good ’cause I cannot use my cintiq and am going out of my wee mind!!
Yikes, I can’t help with drivers and windows and stuff, sorry, but I don’t know.
I bought the P800 that replace my 4880 EPSON printer. My question is will this printer clog up when not used for a while? Do you have any good points for a better print?
Thanks Joe
You should clean the heads if you haven’t used it for a while, and turn it off if you aren’t going to be using it.
Collin did a day night tutorial and mentioned a stock photo site. CAN YOUSPELL IT FOR ME AND IS IT REALLY YOURS to work on as long as its not published?
Can you please rephrase this question? I don’t understand what you are asking, sorry
Hi Guys, watched a few tutorials but unable to use with my system Photoshop CC3.
Please advise if there are any tutorials in your archive usable with my system.
Many thanks
Rob
Many tutorials work on CS3, but a few of the newer ones wont since that version is 11 years old. however, check this out http://photoshopcafe.com/cs3
Hi Colin .
I would like to know the download size of Jeremy Cox’s course about coloring in photoshop.
The speed of my Internet Conecction is acceptable, but not excellent, and I want to know the size for to plan between download the course in a Rar or WinZip archive or to buy the Dvd.
Which is the way to select between download the course or to send a Dvd to home ?
Sorry for my level of English. I live in Spain and English is not my native language .
Greetings from Spain.
its about 800Mb, we aren’t doing DVDs anymore, almost no-one can play them anymore.
I found this turial very helpful but I need more help. I have an jpg image that is black with shades of blue on a white background. I want to chanes the shades of blue to yellows and oranges without doing it one by one. Please send me links for appropriate tutorials or info. I am using PhotoshopCS6Portable
We have lots of tutorial on changing colors under the free tutorials, each category is clearly labeled or you can type in the search bar at the top of the page
I downloaded your premium course on Lightroom Classic CC. Great course. Thanks for putting it together. I noticed many images are edited but the history only shows the import date and time. How did you manage that? Clearing History also removes the import date and time. Do please let me know.
I created a brand new catalog with the images (export>as catalog)
Colin Smith, Hi again. This is Rasheed Mistri. I downloaded your Premium Lightroom Lessons. The images you supplied with them, cannot be grouped/stacked. Ctrl-G wont work. Right click menu does not have the stack option. And the menu>Photo>Stacking is all greyed out. I can stack my own images though. Why can I not stack the images you have supplied? Please do let me know.
Please send a message to Support, you will see the link at the top an at the bottom of each page, because of the extreme limitations, we can’t provide tech support through the comments but More than happy to help through the support desk which has excellent communication tools.
Hi Colin –
We would like to have you review a few of our products if you are up for it. Please let me know and we can get something set up.
Thanks!
What is a “share”, and how do they work?
It shares the link on your social media page
I have an old “Photoshop CS2, type effects”, CD I bought from you way back. When I attempt to view any of the effects, Dreamweaver tutorials are what show up. ??
Please open a support ticket so we can help you, click on customer support at the top of the page
I have been looking at your MASTER SELECTIONS AND MASKS IN PHOTOSHOP 2020 that you are selling. Just wondering if it will work with CS5? Thanks, Jackie
Most of it will yes, but obviously not the newer tools that weren’t in CS5
Hi, I would like to purchase your book ADOBE CAMERA RAW HANDBOOK. I do not have lightroom only photoshop.
Will this book benefit me?
Thanks, don.
Its a video series and yes it would benefit you even more if you don’t have Lightroom, you don’t need lightroom to use it.
I attended the Adobe Max class with Colin Smith called Beginner Photoshop Compositing and I can’t figure out how to download the images that go with the workbook.
I just emailed them to you
Hi Colin.
I hope you are keeping safe. Live is easy here in Iceland. Lid kept on the virus and vaccinations in progress.
Just blogged about your site on my Adobe Reseller social sites. Hope it brings you some new clients from Iceland.
If anyone asks for recommendations regarding learning material for Photoshop or Lightroom the get back from me a link to your Premium tutorials. All the best from Iceland. Onwards !!! – I did a blog about your website to.
Thanks so much Einar. Great to see you, its been too long.
Hola Colin, Perdon por el idioma, pero no domino el ingles….
Compre el paquete de Main Bundle 5DD y tengo un pequeño problema en un video de tu curso “PS -Action & Automation”………falta el fichero “19.LUT’s . srt” en español…..
¿Podrías enviarmelo en español o en ingles ?
Muchas Gracias por tu tiempo y por lo mucho que nos ayudas con tus enseñanzas…. Un Saludo y SALUD
I will email you
Just wondering if you will be doing a book on printing photo’s or can you recommend a good resource
I’m not planning on it. Check out John Paul Capinegro
When will you update the PS/LrCC bundle? I am interested but want the most up to date versions.
That will be happening in Q4 this year
HI Colin! I am eager to buy your deep-dive Lightroom course, but I see that the latest version is June 2020. will there be another version after the Lightroom November-2121 updates are released? I understand there will be some big changes — Should I wait to purchase, or does the download price include future versions of the training course? Thank you!
Anyone buying the current version from 30 days ago, gets the next version included at no extra charge.
Hi Colin, thank you for all the tutorials on animation in Photoshop. I am doing research related to the streetscape and have modeled the streetscape in Photoshop along with cars in motion. However, I am stuck at this point because the car movement is done on a two-dimensional picture(background) and I am finding it difficult to make the car vanish as it moves further away. The size adjustment of the car makes it seems like it is disappearing in a black hole as it moves at the furthest end. I have used fade with color as it reaches the furthest end of the movement and it does not seem to go well. Do you think there could be a way out to create a realistic car motion as it moves further and disappears from sight? Thank you!
Maybe fake it by having the cars disappear behind an object?
I would like to buy your new Lightroom 22 Tutorial , but do not have a PayPal account would like to pay by credit card but do not see a button for credit card ??
There is an option for credit card, choose proceed to checkout
Hi! Watching your great tutorial how to change colors of anything (https://www.youtube.com/watch?v=syUYNIgram0) I do not se the option to change the color of hair, i. e. from black to any color. Can you suggest how to do it?
Thanks for your sugggstion.
After creating masks in Camera RAW, how do you open it in Photoshop with layer masks in tack? I would like to use other tools on the layers such as advanced blur tools.
You can’t use ACR masks in Photoshop
Purchased your Generative Fill in PS, I have subscribed to Adobe PS v 24.5, using Adobe Creative Cloud, so I have the latest version. I have downloaded PS (Beta) v 24.7, but cannot get it installed. I believe I have followed your instruction under Chapter 3 (How to get access). I have uninstalled and reinstalled several times with no good results.
Is there a FIX to this problem?
Do you have the minimum system requirements to run the beta as per the Adobe specs?
Hi there,
I am having trouble changing the colour of a dirty/patchy building, and giving it a uniform look with new colour
Any ideas
Thanks
Kind regards
Josh
Brushes are your friend
Hi Colin
I had problems trying to set the black point and the white point for Contrast. How do you reset the Curves histogram back to its original setting?
There is a reset button. Or you can just drag the points off the curve
It looks like you may have to update the “6_Panorama.mp4” video in your Generative fill course. It works fine in your version of Photoshop beta (25.7). But in the current version (25.9) and in the 2024 version of Photoshop (25.7), there are additional steps that need to be taken which I found out by trial and error.
Thanks for this, Ill look into it
Colin, can you send me the original photo that you use in the latest video ‘Make a photo pop with pen pressure’ with the wacom-tablet. With this photo I can follow your instructions.
Thanks,
Your tutorials are wonderful. Have you done or have you considered doing a tutorial on using curves in the LAB color profile? I would like to use this more.
I have done a tut on that a while back, search the site for LAB and you’ll find it
Colin, I’m trying to turn an image into a looks-like-a-painting, but it’s not working. I have Photoshop v25.11. what version do I need for this method to be successful? Thanks.
[email protected]
I have been learning graphic designing for 2 years but feeling too worried about AI and its impact on graphic designing. I hear everywhere that AI is taking over all the designing tasks and designers have no future and AI will wipe off all the designing jobs.
AI can make vector art from images, can make logos, typography, social media design, web design etc. instantly. Whether to go ahead for a graphic designing career or not?
Please help me in this period of uncertainty.
Hi there
I address this question near the end of this tutorial in both written and video https://photoshopcafe.com/nano-banana-in-adobe-firefly-google-new-ai-gemini-2-5-flash/