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Thread: turn around time from buying a DVD to getting download link

  1. #1

    turn around time from buying a DVD to getting download link

    Hi Group
    I am new to the cafe and I purchased my first DVD today, selected the download option and after waiting almost 12 hours I still have not received my link to download.
    What is the typical turn out time? from the instructions it seemed to be instantaneous. I have sent an email to support but again, 12 hours and nothing.

    can anyone provide some feedback pls
    Thank you
    R

  2. #2
    Boss Man kiwicolin's Avatar
    Join Date
    Aug 2002
    Location
    Irvine, California, United States
    Posts
    10,545
    The download links are sent out immediately from the server.
    2 possible causes:
    1. the wrong email address was entered (this happens more often than you would think)
    2. Did you check your spam folder? They come from anonymous@photoshopcafe.com

    Either way, I just sent you an email with a fresh link attached.

    Sorry for the inconvenience.


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